How long until my head piece, veil, or jewelry order ships?​

We hand create most pieces to order, and this process takes about 2 to 3 weeks. During the busiest season, it can take up to 4 weeks. The shipping method you choose is added to this production time. We also accept RUSH orders for those who find us in the last few weeks before their wedding. A RUSH order costs $25 and ships within 5 business days. 



How long will my color sample order take to receive?

We send out color sample orders within 2-3 days of the order date via USPS First Class mail. So you will ​

receive them in 2-3 days plus shipping time.​



I need a piece quickly. Do you accept rush orders?

Yes! We accept rush orders for an additional $25. Rush orders ship within 5 business days. You can select the rush order option during the checkout process.

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When should I order my accessories?

When possible, we recommend not waiting until the last mintue to order your piece. All our styles are handmade to order with care and attention to detail, so things can take time. If possible, we encourage you to purchase your piece(s) at least 2 months before the date in which you will need it (for U.S. domestic orders) as turnaround times can fluctuate and shipping times are variable. Also, if your order is time sensitive, please put the date that you would need it in the comments box at checkout. We cannot guarantee that your order will arrive by your requested date unless you contact us prior to purchase, but we will do our best to get your order out as soon as possible.



What are your shipping rates and methods?



Cost of Shipping by method (US domestic orders)

(all shipments include insurance)
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USPS First Class $5
USPS Priority $10.50
USPS Express $28



International Orders​
 

USPS Priority International $30
USPS Express International $42

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All items come wrapped in gift boxes with satin ribbons to protect the item during shipment, and for storage. Jewelry pieces are sealed in plastic inside of the gift boxes to prevent damage during transit. We recommend storing any silver in these plastic bags to prevent exposure to the elements which can tarnish the jewelry.​

 

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Are the color samples I received the same size as the beads used in your jewelry?

We use varying sizes and shapes of Swarovski crystals and pearls. The crystal samples we send are 4mm in size. Each design is different and we use sizes ranging from 3mm to 10mm for regular beads, and up to 28mm for large pendants. The purpose of the samples is to show the color in person, not to specifically represent the stones used in any particular design.​

Do you accept custom order requests?

Yes! Most simple modification customizations we can do free of charge. Completely new designs may require a $50 custom order fee in addition to the price of the final piece depending on the final design. Email us for details: info@cremedeluxe.com

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Do you offer gift certificates?
 

Yes! Please email us with the amount you would like to purchase for your gift certificate: info@cremedeluxe.co​m​

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What forms of payment do you accept?
 

We gladly accept Visa, MasterCard, and Discover, as well as Paypal payments. 
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Other...
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Items in this shop contain small materials and are not suitable for children under the age of 3.​

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We reserve the right to refuse service to anyone. In these cases, we will refund payments in full if payment has been made.

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All designs, photography and content, rights reserved © 2013 Amy's Bridal Accessories, inc.​​